SPORTS CARD INVEST
Refund & Returns Policy
Last updated: August 30, 2026
SCI wants buyers and sellers to have a clear process when an order does not go as expected. This policy explains the general process for cancellations, returns, refunds, and disputes.
Before purchase
Review the listing title, card details, condition, grading information, photographs, price, and shipping information before completing checkout. Questions about a listing should be raised before purchase whenever possible.
Returns and refunds
Eligible returns and refunds may be requested within 14 days of delivery. The item must be returned in the condition received, with the same card, grade/holder, accessories, and other material components included in the listing. Exchanges are not routinely offered.
Buyer is generally responsible for return shipping. If the item is damaged in transit, incorrect, counterfeit, or materially different from the listing, SCI may provide or reimburse appropriate return shipping and may require evidence before approving a refund.
Eligibility remains subject to the circumstances of the transaction, the listing terms, seller policy, applicable consumer law, and the evidence available. Where a refund is approved, it will generally be returned through the original payment method used for the purchase.
Exceptions
Certain items or transactions may be excluded from returns where permitted by applicable law, including items that have been altered, damaged, tampered with, or materially changed after delivery. Additional restrictions may apply to suspected fraud, abuse, or counterfeit-related disputes.
Order problems
If an item is not received, arrives damaged, is materially different from the listing, or there is another significant transaction problem, contact SCI support as soon as possible. Include your order information and photographs or other evidence when relevant.
Cancellations
Cancellation requests should be submitted promptly. A cancellation may not be possible after an order has been shipped or otherwise completed. SCI may review unusual or disputed cancellation requests to protect both parties.
Seller disputes
Sellers should accurately describe items and ship orders using the agreed shipping information. Repeated non-delivery, material misrepresentation, counterfeit concerns, or other serious issues may result in account restrictions and additional review.
Payment disputes
If you believe a payment was made without authorization, contact your payment provider and SCI promptly. SCI may request information needed to investigate a transaction and prevent abuse.
How to contact support
Use the support/chat option available on the SCI website and provide your order number when you have one. Prompt reporting helps us investigate transaction issues while the relevant evidence is available.